Merchant Success Manager at Quidax

Take charge as a Merchant Success Manager with Quidax, a leading African cryptocurrency exchange operating remotely across Nigeria. Quidax enables customers to buy and sell major cryptocurrencies like Bitcoin, Ethereum, USDT, and Litecoin using Naira, aiming to simplify global money transfers as easily as sending a text. This role is crucial in managing merchant relationships and ensuring their success on the platform. In this position, you will oversee the onboarding of new merchants, monitor their transaction activities, and drive consistent growth and retention. You will act swiftly to resolve merchant challenges, analyze behavioral trends, and maintain accurate CRM records to support smooth operations. Your efforts will directly affect revenue by ensuring merchants transact actively and overcome any bottlenecks. Candidates who thrive here bring experience in account or merchant success management, preferably in B2B or fintech environments. Strong communication, data-driven decision-making skills, and the ability to handle a fast-paced workload with high ownership are essential. This is a full-time remote role requiring meticulous attention to detail and proactive engagement with merchants. Nigeria's expanding fintech sector, especially in digital currencies, creates a dynamic backdrop for this role. As cryptocurrency adoption grows, managing merchant success effectively ensures sustained platform activity and business growth in this competitive market. While salary details are not specified, the role offers a competitive package with annual merit reviews and clear paths for career advancement within fintech and crypto industries. The position also supports personal growth through development funds and flexible remote work arrangements. To stand out, tailor your application to highlight your success in managing merchant portfolios and your ability to leverage data for performance improvements. Detail your approach to resolving merchant issues and driving retention, showcasing measurable results where possible. Join Quidax as a Merchant Success Manager and contribute to building Africa’s future in finance through crypto. Applications are welcome anytime, with no specified closing date.