Customer Service Representative at LEAM Consulting Limited

Join LEAM Consulting Limited in Lagos as a Customer Service Representative, where you'll be the frontline contact for clients and prospects. This full-time role requires a proactive approach to delivering exceptional customer service within Nigeria's bustling commercial hub. In this position, you'll manage incoming calls, emails, social media interactions, and face-to-face inquiries, ensuring each client receives prompt and professional assistance. You'll resolve complaints efficiently and maintain accurate records and reports to support service quality. Successful candidates will hold a BA, BSc, or HND in Business Administration, Mass Communication, Marketing, or a related discipline, backed by at least one year of customer service experience. Strong communication, interpersonal, and organizational skills are essential, alongside a patient and empathetic demeanor. Lagos is Nigeria's commercial nerve center, making customer service roles crucial for sustaining business relationships and reputation across vibrant sectors. Being part of a consulting firm here means engaging with diverse clients and dynamic market challenges. While salary details are not specified, this role offers a solid foundation in customer care, opening pathways to advanced positions in client relations or service management within various industries. To stand out, highlight your problem-solving achievements and communication skills in your application, quantifying your impact on customer satisfaction and retention. Mention any relevant software proficiency and include references that can attest to your client service excellence. Apply for the Customer Service Representative role at LEAM Consulting Limited to contribute to outstanding client experiences in Lagos. Submit your application promptly to be considered.