Join The Riverbank School in Lagos as a Customer Service Officer, a vital role ensuring smooth communication and support between the school and its stakeholders. This position is ideal for professionals with experience in customer care within an educational environment.
As a Customer Service Officer, you will manage the daily operations of the customer service unit, promptly attend to walk-in visitors, and handle enquiries, complaints, and feedback following the school's policies. You will be responsible for answering calls swiftly, managing email communications, and supporting administrative tasks such as filing, photocopying, and organizing. Additionally, you will oversee receiving and confirming deliveries, as well as assist in inventory management for school supplies like stationery and uniforms.
Candidates who thrive in this role will hold a bachelor's degree in Business Administration or a related field and bring at least two years of experience working in a British International School setting. Strong skills in data analysis, especially using Excel and PIVOT tools, are essential. This full-time position demands excellent organizational and communication abilities.
Lagos' educational sector is expanding, with schools like The Riverbank School emphasizing exceptional customer service to maintain their reputation and foster strong relationships with parents and vendors. This role plays a key part in supporting operational excellence in a competitive academic environment.
While the salary is not disclosed, this role offers a pathway to advanced administrative or operations positions within educational institutions or related sectors. It provides valuable experience in both customer service and school operations.
To stand out as a candidate, highlight your experience in international school settings, quantify your impact on customer satisfaction, and demonstrate proficiency in data analysis tools. Providing references from previous educational employers will further strengthen your application.
If you are ready to contribute as a Customer Service Officer at The Riverbank School, Lagos, please submit your application before the deadline. This opportunity is ideal for those committed to excellence in customer support within education.
