Customer Service Officer at Brit Property Nigeria

Join Brit Property Nigeria in Lagos as a Customer Service Officer, playing a vital role in delivering excellent customer service in Nigeria's bustling real estate market. This position focuses on responding promptly and accurately to client inquiries about property listings, pricing, and services, enhancing customer satisfaction. In this role, you will handle daily customer communications via phone, email, and face-to-face, manage complaints efficiently, assist with client onboarding, and maintain up-to-date customer records using CRM tools. You will also coordinate internally with sales, legal, and property teams to resolve issues quickly and support sales activities to boost lead conversion. Ideal candidates bring a BA/BSc/HND qualification, strong communication skills, and a customer-focused mindset. You should be comfortable working full-time, thriving in a dynamic environment where your ability to manage client relationships and problem-solve is crucial. Lagos is a key hub for Nigeria's real estate industry, with rapid urban development driving demand for knowledgeable customer service professionals. Brit Property Nigeria is positioned to benefit from this growth by offering reliable property services supported by effective customer care. While salary details are not specified, this role offers opportunities to develop expertise in real estate customer relations and advance into sales or property management roles. Regular reporting and process improvement duties provide valuable experience for career growth. To stand out, emphasize your experience managing customer inquiries, your ability to resolve complaints swiftly, and your proficiency with CRM systems in your application. Quantify any improvements you have driven in customer satisfaction or retention. Apply for the Customer Service Officer role at Brit Property Nigeria and contribute to enhancing client experiences in Lagos' vibrant property sector. Submit your application promptly to be considered for this essential full-time position.