Customer Service Executive at AAVA Brands

Join AAVA Brands as a Customer Service Executive, working full-time across Abuja, Lagos, and Rivers states. This role is vital for maintaining excellent customer relations within these key Nigerian cities. AAVA Brands seeks a dedicated customer service professional with 2-3 years of experience to enhance customer satisfaction through effective communication and complaint management. As a Customer Service Executive, you will engage actively with customers, addressing their complaints and ensuring timely resolution. You will provide clear timelines for resolving issues, update customers regularly on progress, and ensure minor complaints are closed within 24-48 hours. You will manage a customer complaint register and escalate unresolved issues to supervisors promptly, maintaining a high response rate to emails and phone inquiries. Ideal candidates bring a BA, BSc, or HND qualification along with 2-3 years of relevant customer service experience. You should be skilled at managing multiple communications efficiently and thrive in a full-time role that demands responsiveness and problem-solving skills. This role is crucial in Nigeria's growing customer care sector, especially in major cities like Abuja, Lagos, and Rivers where customer expectations and service standards are rising rapidly. AAVA Brands' presence in these locations positions the company to meet the increasing demand for quality customer service. While salary details are not disclosed, this position offers valuable experience in customer care within a dynamic Nigerian business environment, opening doors to advanced roles in customer relations and management. To stand out, emphasize your track record of resolving customer complaints swiftly and maintaining excellent communication records. Highlight your ability to meet deadlines and manage escalations effectively in your CV and cover letter. Apply for the Customer Service Executive role at AAVA Brands to contribute your skills and grow your career in customer care. Submit your application promptly to be considered for this opportunity.