Customer Care: Service Advisor at HMD Nigeria

Join HMD Nigeria in Lagos as a Customer Care Service Advisor, a vital role bridging the company’s heavy machinery services and its clients. This position ensures seamless communication and coordination across service requests, enhancing customer satisfaction within the Nigerian industrial equipment sector. In this role, you will handle service inquiries through various channels, manage customer records using HubSpot CRM, and coordinate service jobs via SAP. You will oversee job scheduling with technicians, track service progress, prepare quotations, and support billing processes while ensuring accurate documentation and timely resolution of customer concerns. Ideal candidates will bring a Bachelor’s degree in Business Administration, Engineering, or a related field, alongside 2 to 4 years of customer service or advisory experience. Proficiency with SAP and HubSpot CRM, strong organizational skills, and a technical understanding of heavy equipment are essential. This is a full-time office-based role with occasional site visits. Lagos, as Nigeria’s commercial hub, hosts a dynamic heavy machinery market where customer-centered service roles like this are critical to maintaining competitive advantage and operational excellence. HMD Nigeria’s commitment to quality service strengthens this role’s importance in the local industry. The salary range for this position is ₦200,000 to ₦300,000 monthly, reflecting the responsibility and expertise required. Successful incumbents often advance within service operations or client relations roles in heavy equipment sectors. To stand out, tailor your application by emphasizing your experience with SAP and CRM systems, quantify your success in customer satisfaction improvements, and highlight your technical coordination capabilities. Demonstrating your ability to manage multiple tasks under pressure will also be advantageous. If you are ready to excel as a Customer Care Service Advisor at HMD Nigeria, Lagos, consider applying promptly to join a fast-paced, client-focused team dedicated to exceptional service delivery.