Customer Care Officer (NYSC) at Naji Realties

Join Naji Realties in Lagos as a Customer Care Officer (NYSC) and play a vital role in creating outstanding guest experiences. This position demands a customer care professional who will be the welcoming face and primary contact for guests, ensuring their stay is comfortable and enjoyable. In this role, you will manage front desk operations including guest check-ins and check-outs, room assignments, and handling payments. You will resolve guest inquiries and complaints swiftly, maintain accurate records, and collaborate with other departments to guarantee seamless service delivery that enhances overall customer satisfaction. Ideal candidates will have a Bachelor’s degree in Social Sciences or a related field, at least two years of customer service experience—preferably in hospitality—and excellent communication and problem-solving skills. This full-time role requires adaptability to a fast-paced environment and a strong sense of empathy and patience. Lagos is a bustling hub for hospitality services, making this customer care position crucial in supporting the city's dynamic tourism sector. Naji Realties contributes by maintaining high standards of guest interaction and service quality. While salary details are not specified, this role offers valuable experience in hospitality customer care, opening pathways to advanced positions in guest relations and hotel management within Nigeria’s growing tourism industry. To stand out, highlight your experience in handling guest relations and problem resolution, quantifying your achievements with examples of customer satisfaction improvements. Demonstrating proficiency with customer service technologies and teamwork will also enhance your application. Apply now to become a Customer Care Officer (NYSC) at Naji Realties and bring your passion for service to Lagos' vibrant hospitality scene.