Chargeback & Dispute Specialist at KoraPay in Lagos

Join KoraPay as a Chargeback & Dispute Specialist in Lagos, where you will play a vital role in our mission to provide seamless payment solutions. KoraPay is dedicated to revolutionizing digital financial services across Africa, and your expertise will help us minimize financial losses and enhance customer satisfaction. In this role, you will manage the entire process of dispute resolution, refund handling, and fraud investigations. You will analyze critical metrics related to disputes and fraud while collaborating with various internal teams to ensure compliance and operational efficiency. Your efforts will directly contribute to improving chargeback win rates and maintaining high standards of service for our merchants and customers. The ideal candidate should possess 5-7 years of experience in Mastercard and Visa dispute resolution, along with exceptional communication and analytical skills. You should be adept at problem-solving, organized, and able to thrive in a fast-paced environment. This full-time position requires a proactive approach and the ability to handle multiple tasks under pressure. At KoraPay, we offer a competitive benefits package, including health insurance, flexible work styles, and opportunities for professional development. If you are ready to make a significant impact in the fintech space, we invite you to apply today.