Call Centre Agent at DM Holdings Limited

Join DM Holdings Limited as a Call Centre Agent based in Ikeja, Lagos. DM Holdings is a leading conglomerate in the entertainment and media sector, known for its innovative media and marketing communication services. In this role, you will expertly handle customer inquiries through phone calls, emails, chats, and face-to-face interactions. You will resolve complaints efficiently, provide accurate product and service information, maintain detailed customer records, and work closely with internal teams to enhance service delivery and customer satisfaction. Ideal candidates will be under 27 years old, possess excellent communication skills, and have experience in customer service or call centres. You should demonstrate strong interpersonal skills, remain composed under pressure, and have basic computer knowledge including familiarity with CRM systems. This is a temporary, 3-month contract position. Ikeja, Lagos, is a vibrant commercial hub with a growing media and marketing industry, making this role crucial for maintaining high standards of customer engagement in a competitive environment. Though the salary details are not disclosed, this role offers valuable experience in customer service within the media sector, opening pathways to permanent roles or advancement in communications and client relations. To stand out, highlight your communication achievements and problem-solving skills in your CV, and emphasize any prior experience with CRM tools or customer interaction metrics. If you are ready to contribute as a Call Centre Agent and thrive in a dynamic media company, submit your application promptly. The deadline for applications has not been specified.